Cancellation Policy

Pricing Open Play pricing is $13 for the first child and $10 for each additional child per session. Children 11 months and under are free with a paying sibling. Reservations Recommended Reservations are strongly encouraged to guarantee entry. On days with no advance bookings, Lamb and Littles Play Cafe may adjust operating hours or staffing. Walk-ins are welcome only if we are open and capacity allows. How to Book Reservations may be made online through our website or by contacting our team by phone. Payment Policy
 Payment is required at the time of booking to confirm your reservation. Unpaid reservations are not held. Play Session Details Session Length
 All open play sessions are booked in 90-minute increments. Each reservation includes one 90-minute play session. Capacity Management
 To ensure a safe, comfortable, and enjoyable environment for all guests, capacity is strictly monitored. Sessions begin and end promptly to allow time for cleaning and guest transitions. Re-Entry Policy
 Once a family exits the Play Cafe, the session is considered complete. Re-entry is not permitted unless an additional session is booked. This policy allows us to maintain accurate capacity counts and a consistent experience for all families. Cancellations & Changes Cancellations
 Cancellations made at least 24 hours prior to the scheduled session are eligible for a full refund or account credit. Rescheduling
 Reservations may be rescheduled up to 1 hour before the scheduled start time, subject to availability. Rescheduling can be completed online or by contacting our team. No-Shows
 Failure to attend a booked session without prior cancellation will result in forfeiture of the session. No refunds or credits will be issued for no-shows. Illness Policy 
If your child is ill, please do not attend your scheduled session. We are happy to assist with illness-related rescheduling when notified as soon as possible. This helps us maintain a healthy environment for all guests. General Facility Guidelines Lamb and Littles Play Cafe is a shoe-free facility. Socks are required in all play spaces for all children and adults. Our space is cleaned and sanitized between each session using non-toxic, child-safe cleaning products. We appreciate your cooperation in helping us provide a safe, clean, and welcoming environment for all families.